The main objective of creating this mobile application is to facilitate the organization to easily manage customer feedback and take necessary actions on it.
The client was looking for a web-based solution that can help companies aggregate and act on customer feedback to create delightful experiences. The system needed to have three roles to accommodate access to the system’s owner, the subscribing company, and the end customer.
We provided the client with a bespoke SaaS-based web solution to cater to their specific needs that comprised of 3 components:
A super admin interface that allowed the product admin to various onboard companies and moderate access permissions.
Admin panel access for the company and its employees with different roles to access consumer feedback and other processes.
A system-generated front-end interface for end customers of the companies to provide feedback for services consumed.
